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A Mumbai resident shared that his hotel booking, which had been made months in advance, was unexpectedly cancelled just 24 hours before his scheduled check-in.
Coldplay’s tour concluded its India leg on January 26 in Ahmedabad. (Photo Credits: Instagram)
The Coldplay concert in Ahmedabad drew massive crowds to the Narendra Modi Stadium for an unforgettable night of music. However, the excitement came with some unexpected hurdles for attendees, including a spike in hotel prices throughout the city. Mumbai resident Prayush Jain took to Threads to share his experience after facing a last-minute hotel booking cancellation. Despite planning his trip months in advance and securing a reservation through the popular travel platform Agoda, Jain was shocked to find out just 24 hours before check-in that his booking had been cancelled.
In his post, Jain explained that he initially booked the accommodation in November, the same day Coldplay tickets went on sale. Agoda showed no signs of cancellation until he personally contacted the hotel to confirm his stay. The hotel informed him that the booking had been cancelled and a refund would be issued.
“We booked the hotel in Ahmedabad via Agoda for Coldplay in November when the tickets came on the same day. On the Agoda until today 24 hours before checking in, it did not show that the booking was cancelled. I called the hotel to confirm the booking, and the hotel said they have cancelled the booking and Agoda will refund the money,” Jain wrote on Threads.
Later, Jain reached out to Agoda but he was left disappointed with their response. While the company assured him of a refund, they provided no further assistance. Jain expressed frustration over the lack of accountability and pointed out that booking a new room would cost him five times the original price.
“We called Agoda to address this issue, and it was hilarious for us to hear their words. They said, we would refund the amount, and we cannot do anything more than that. No accountability nothing. Agoda is this how you do business and that’s how you partner with hotels? It is not about the refund, but you are canceling just 1 day before checking in. The hotel is asking me to pay 5 times the booking price to provide room,” Jain wrote in his post.
In the comment section, many users shared their similar experiences with the platform.
One user commented, “Oh my god the same happened with me while attending a conference in Bangalore. Agoda showed zero responsibility and countless hours later I was left stranded in a new city. I had to pay 3 times the amount to get a room in the hotel nearby. Shit behaviour.”
“Same experience with two hotels in Mumbai (for Coldplay). Agoda and Agoda India absolutely no support or quality control,” another shared.
Coldplay’s Music of the Spheres tour wrapped up its India leg with a spectacular performance in Ahmedabad on January 26. Following their electrifying shows in India, the band—Chris Martin, Jonny Buckland, Guy Berryman, and Will Champion—will now head to Hong Kong, South Korea, the US, and Canada. The tour is set to conclude at London’s iconic Wembley Stadium on September 8.
- Location :
Delhi, India, India
